There I was scrolling on tik tok when I came across this cookie company.
I quickly wrote a comment and asked if they deliver to Ottawa as they are based in Montreal.
They replied yes and I placed my order right away.
Shipping fee was an extra 16$ BUT, it was worth it.
When i received the cookies it was packaged very nicely and with caution and care to make sure I received it on once piece. It also had a fragile sticker on it. Sadly the cookies were all broken into pieces, it still taste very good but it was unfortunate they broke into pieces/crumbs during shipping process.
I sent an email to the company and they extended their sincere apologies and offered to send me another order at no extra charge or give complete refund.
I said id like another round sent because although I was sad eating broken cookies it tasted so good.
The 2nd time it was shipped to me it came perfect no cookies were broken and the cookies tasted even better than the first order.
Dont walk RUN, and go try these cookies. Especially the lemon cookie omg chefs kiss
Dear valued customer,
Thank you so much for your kind review! We are thrilled to hear that you enjoyed our Pralines & Cream cookies and had a positive experience with our delivery service, despite the unfortunate issue with the broken cookies. We sincerely apologize for the inconvenience and are glad that we were able to rectify the situation for you. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
Another great flavour and brings me back to my childhood
Hi there,
Thank you for your review! We're so glad to hear that our Pralines & Cream cookies brought back happy memories from your childhood. We strive to create flavors that are both nostalgic and delicious. Thanks again for your support!