Terms of Service


This felixandnorton.com Website (the "Site") is owned, and operated by, Félix & Norton Inc. Your use of this Site is subject to these Conditions of Use and Protection of Privacy and all applicable laws, which you accept unconditionally by using this Site.

Website Terms of Services

When you make a purchase on the Website, you agree to provide a valid instrument to make a payment. Pay attention to the details of the transaction, as your total price may include taxes, fees, and shipping costs, all of which you are responsible for.

When you provide a payment instrument to us, you confirm that you are permitted to use that payment instrument. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount of the payment instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.

If you pay by credit or debit card, we may obtain a preapproval from the issuer of the card for an amount as high as the full price. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.

We may cancel any transaction if we believe the transaction violates these Terms, or if we believe in doing so may prevent financial loss.

In order to prevent financial loss to you or to us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.

2. Cookies

Your consent is required for Félix & Norton to use "cookies", which are small text files copied to your hard disk from the Site. "Cookies" enable Félix & Norton to recognize your browser (the software you use to surf the Internet) when you visit the Site. You may choose at any time not to have "cookies" simply by modifying the configuration of your browser.

3. Hyperlinks

The Site contains hyperlinks enabling users to visit external Websites, owned and operated by third parties. Félix & Norton has no control over these external Websites and does not guarantee their content. Félix & Norton shall not be held responsible for any damages that you may incur when you are redirected to another Website by way of a hyperlink. The presence, on this Site, of one or many hyperlinks to access a third-party Website must under no circumstances be interpreted as an endorsement, by Félix & Norton, of any representation or information contained on any such Website or as a partnership or affiliation with the owner of any such Website.

4. Legal age and protection of children

Users of this Site must be of legal age in their province of residence. Félix & Norton abides by legal restrictions with respect to advertising to children. Parents shall monitor their children's Internet usage and are responsible, in their capacity as legal guardians, for determining which Website may or may not be appropriate for their children. 

5. Limitation of Liability

Félix & Norton shall not be liable for any damages of any kind, either direct or indirect, incidental, special or consequential, resulting from the use of this site, whether or not it has been informed of the possibility of such issues. Your sole and exclusive remedy is to discontinue using this Site. No advice or information on this Site may be construed as creating any warranty not expressly stipulated in these Conditions of Use and Protection of Privacy.

6. Risks associated with the Internet

Errors, interruptions, and viruses - The Site is accessible to you based on its availability. While Félix & Norton makes reasonable efforts to maintain the Site free of errors, interruptions, and viruses, Félix & Norton makes no warranties, either express or implied, that the Site will operate without interruption, virus or error or in a secure and timely manner, that the information contained on this Site is accurate and without error nor that defects in the software and applications, if any, will be rectified. You alone will be responsible for any damage to your computer and for any loss of data that may result when downloading material.

7. Use of information

The information on this site is provided for informational purposes only, unless otherwise indicated. Felix & Norton makes no warranty, express or implied, that the quality of the offerings will meet your expectations or that the information, which includes advertising and nutritional and health advice, is appropriate for your needs and condition.

8. Copyright

All the content of this Site, including the text, logos, images, drawings, graphics, illustrations and photographs, is owned or otherwise provided or used under license by Félix & Norton. Félix & Norton does not represent or warrant that any uploaded content from third parties does not infringe the rights of any third party. All the content of this Site is protected pursuant to the Canadian Copyright Act, the copyright laws of the other countries and under international treaties. Any unauthorized use of the content of this Site, including all reproduction, distribution or redistribution, transmission or retransmission, communication to the public by telecommunication, performance, translation, distribution to the public or downloading is prohibited without prior written authorization of Félix & Norton. 

9. Trademarks

The trademarks displayed on this Site are trademarks, registered or unregistered, of Félix & Norton or third parties, which are the property of their respective owners. The trademarks displayed on this Site cannot be used without prior written authorization of Félix & Norton or their respective owners. No element of this Site shall be interpreted as creating, implicitly or expressly, a license or a right of use or of duplication of a trademark, except with the express written consent of Félix & Norton or the owner of such trademark. 

10. Termination of access to the felixandnorton.com Website

Félix & Norton reserves the right at any time and without prior notice to terminate your right to access the Site, if Félix & Norton believes, in its sole discretion, that you have violated these Conditions of Use and Protection of Privacy.

11. Amendments to these Conditions of Use and Protection of Privacy

Félix & Norton reserves the right at any time and without prior notice to amend these Conditions of Use and Protection of Privacy. You may view them at any time on the Site.

12. Additional conditions of use

You may be required to comply with additional conditions of use specific to certain programs, offers, promotions, services, social media, third-party content and third-party software that will be disclosed to you once you access such programs, offers, promotions, services, social media platforms, content and software.

13. Protection of personal information

Félix & Norton is keenly aware of the need to protect the personal information you provide to Félix & Norton while making use of the Site. The following principles govern our collection and use of your personal information:

Personal information is only gathered with your consent;
Personal information is kept strictly confidential and secure;
Personal information is only used for the purposes stated;
You may have access to your personal information upon request.

Félix & Norton collects no personal information concerning you while you are surfing the Site unless you willingly subscribe to a specific service and you provide such information. Please note, however, that certain information is collected automatically whenever you access the Site, but none of this information identifies you personally. Among other data, Félix & Norton notes the domain name and IP address used to access the Site as well as the type of browser and system you are using. Félix & Norton uses this non-personal information that it collects for statistical purposes, to keep track of the number of visits to the Site with a view to continuously improving the Site.


Mobile Terms of Service

Félix & Norton

The Félix & Norton mobile message service (the "Service") is operated by Félix & Norton (“Félix & Norton”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Félix & Norton’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Félix & Norton through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Félix & Norton. Your participation in this program is completely voluntary.


We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt-out of the Service at any time. Text the single keyword command STOP to +18666956702 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Félix & Norton mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18666956702 or email info@felixandnorton.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


Contact us

For any questions, please contact us:

Félix & Norton Licensing Inc.

1-855-YO-FELIX (1-855-963-3549)