Delivery & Shipping
What are the delivery destinations available?
We deliver to most Canadian and American postal addresses using FedEx, Purolator, UPS and DHL services. Unfortunately, at the moment, we do not offer international shipping. However, if you reside in the greater Montreal area, we do have a convenient and cost-effective local delivery option available for you.
How does shipping work with the date scheduling tool?
Orders placed before seven AM on Monday will be prepared on Monday and delivered on Tuesday.
Orders placed by Thursday morning will be delivered on Friday.
Orders received after seven AM on Thursdays through Mondays will be prepared and shipped on Monday for delivery on Tuesday. It takes 1 business day.
Deliveries are only made during business days nationwide.
How long will it take for my order to arrive?
Our products are shipped overnight, which takes 1 Business Day to reach you once they leave our facility.
As soon as your order is shipped, we will provide you with a tracking number so you can track its delivery.
It is possible to experience delays in express postage during holidays.
Please do not hesitate to contact us at info@felixandnorton.com if you haven't received your order within 3 business days after the desired delivery date.
If I am not home to receive the delivery, what happens?
The carriers will leave your package near your door if you are not home to receive it. Upon leaving the bakery, all orders are carefully sealed.
Corporate orders delivery fee structure
Corporate orders with multiple products delivered at one address with a personalized touch, are not subject to the same shipping rules as a regular customer who would order from the website directly. Shipping price will differ for each corporate order.
Cookie Informations
What is the shelf life of my cookies?
The shelf life of cookies stored in an airtight container is one week. Of course, once they're delivered to your home, they won't last very long! Yummy!
On the day you receive your cookies, freeze them if you don't plan on eating them all at once.
To eat, heat your cookies in the oven for 1 or 2 minutes at 350 degrees Fahrenheit until they are warm and gooey.
How do I prepare the bulk dough for baking?
When refrigerated, simply break the dough into pieces of your desired size. We recommend using pieces that are about 30 grams (1 ounce) each.
What is the recommended baking temperature and time?
Preheat your oven to 350°F (175°C). Place the dough pieces on a baking sheet lined with parchment paper and bake for 7 to 10 minutes.
Did you make any changes to your recipes?
Not at all! Our delicious cookies have been made the same way for 38 years. The same recipes, the same amazing taste.
No matter if you try them again after 1 month, 3 years, or 15 years, you'll get that nostalgic feeling. It's Félix & Norton's guarantee!
Are Félix & Norton cookies have a Kosher certification?
Our cookie dough is certified Kosher Dairy by Vaad Ha'Ir in Montreal. The cookie dough and Au Naturel (Vegan) is certified Kosher Pareve by MK.
Do you make peanut-free cookies?
Our cookies are all peanut-free. And we prepare our cookies in a facility free of peanuts and peanut products.
How should I store your product? (Cookie dough or baked cookies)
We ship our dough refrigerated. You can store it in the refrigerator for up to 3 months or in the freezer for up to 18 months. It is recommended to place dough balls directly in the freezer upon receipt, while bulk dough can remain refrigerated for three months. The baked cookies are best eaten asap!
Returns & Warranty
What is your refund policy?
If you are not 100% satisfied you are eligible for a replacement or a refund.
Order cancellations & modifications
We reserve the right to cancel or modify an order if we are unable to fulfill the request before the product has been shipped. If we cancel an order, we will automatically refund the full amount. In the event that your order is for someone else (a gift), you should also verify the shipping address before placing your order. We do not offer refunds for orders that have had the wrong shipping address after it’s been shipped.