Here at Félix & Norton, we believe our customers deserve to receive the quality they expect from our cookies. This is why we have a 100% Quality and Satisfaction guarantee.

If you are not satisfied with your order, please send us a message here describing where you feel we went wrong. Where applicable, please also include the batch number and best before date that can be found on the packaging as well as your order confirmation number. Once we review your request we will contact you and in most cases offer either a full refund or replace your order free of charge.